These Terms and Conditions apply to all services provided by Gabriella Wilkinson Hair Extension. By booking, purchasing, or using our services, you agree to the terms set out below. Please read them carefully before proceeding.
About Us
Gabriella Wilkinson Hair Extension is a specialist hair extensions salon based in Manchester, United Kingdom. All services are provided in accordance with UK law, health and safety regulations, and professional salon standards.
Appointments and Consultations
All services require a consultation before work is carried out. This allows us to assess suitability and confirm the correct service.
Appointments are subject to availability. We reserve the right to refuse or postpone a service if it is not suitable for your hair or scalp condition. Consultations do not guarantee that a service will proceed.
Payments and Pricing
All prices are provided clearly before any service begins. Prices may vary depending on hair type, extension type, and time required.
Payment is required as agreed at the time of booking. We reserve the right to request a deposit for certain services. All payments are handled in accordance with UK consumer protection laws.
Cancellations and Missed Appointments
If you need to cancel or reschedule an appointment, reasonable notice is required. Failure to attend an appointment without notice may result in a cancellation charge.
Deposits, where taken, may be non-refundable if cancellations occur outside agreed notice periods. We reserve the right to cancel appointments due to unforeseen circumstances. In such cases, alternative arrangements will be offered.
Hair Extension Suitability
Not all hair extensions are suitable for every client. We assess hair condition before any fitting or service.
If you bring your own extensions, we reserve the right to refuse fitting if they are unsafe, damaged, or unsuitable. This decision is made to protect your natural hair.
Results may vary depending on hair condition, maintenance, and aftercare.
Aftercare Responsibility
Aftercare advice is provided following services. It is your responsibility to follow this guidance. We are not responsible for damage caused by incorrect aftercare, misuse, or third-party treatments after your appointment.
Failure to follow aftercare instructions may affect results and longevity.
Professional Removal
Professional removal is strongly recommended. Improper removal can cause damage to natural hair. We are not responsible for damage caused by removal performed elsewhere or by the client.
Refunds and Complaints
Due to the nature of hair extension services, refunds are not provided once a service has been completed.
This does not affect your statutory rights. If you have a concern, it must be raised promptly so we can assess the issue.
Complaints are handled fairly and professionally.
Health and Safety
All services are carried out in line with UK health and safety regulations. We maintain clean working areas, tools, and equipment. Clients must disclose any medical conditions, allergies, or scalp issues before services begin.
Failure to do so may affect suitability and results.
Personal Data and Privacy
Personal information is handled in accordance with UK GDPR requirements. Data is used only for service delivery, communication, and legal obligations.
We do not share personal data without lawful reason.
Limitation of Liability
While we take every reasonable care, we are not liable for issues arising from undisclosed conditions, improper aftercare, or third-party products or services. Nothing in these terms limits your statutory rights under UK law.
Changes to These Terms
We reserve the right to update or amend these Terms and Conditions at any time. The most current version will apply at the time of your booking or purchase.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be handled under UK jurisdiction.
